Which is better, Salesforce Commerce Cloud or Oracle Commerce? The reality is, the ideal eCommerce solution is the product which best meets your company’s specific needs. The best approach is to define your highest priority needs, research how each product approaches them, assess the partner’s industry performance, and then decide which is the best fit.  However, with Salesforce Commerce Clouds industry performance, time to value, innovation, community, and revenue model, it’s easy to see why it's the top choice for online commerce. 

Industry Performance

While both Salesforce Commerce Cloud and Oracle Commerce are enterprise systems with large-scale followings, Salesforce Commerce Cloud continuously comes out on top in comparison.  In a comparison by Finances Online business reviews, Salesforce Commerce Cloud rated above Oracle in both general quality and performance and user satisfaction.

In terms of industry fit, Salesforce Commerce Cloud has better usage coverage in more websites categories, including Lifestyle, Sports, Shopping, Home & Garden, and 20 other categories.  Oracle Commerce Cloud does not lead Salesforce Commerce Cloud in any website categories.  

Despite its recent growth, Oracle Commerce Cloud is still behind Salesforce Commerce Cloud in all market share. Salesforce Commerce Cloud is leading in Top 10K Sites, Top 100K Sites, Top 1M Sites and The Entire Web. 

Salesforce Commerce Cloud is leading in most countries, including the United States, France, United Kingdom, Germany and 117 other countries. Oracle Commerce Cloud is only leading in Uruguay, Macao and Macedonia.

By most accounts, Salesforce Commerce Cloud is the industry leader.  Here are the top benefits Salesforce Commerce Cloud offers:

Faster Time to Value

Salesforce Commerce Cloud creates a faster path between your ideas and execution. First, business users do not have to worry about whether the infrastructure is ready to support their initiatives. Cloud readiness is never an issue, they can launch new sites or execute promotions in days or hours, not months. Intuitive user interfaces empower the business user with control over the brand experience and site functionality with minimal IT involvement, as the cloud automatically scales and supports whatever they have planned. This frees your IT department to focus on driving innovation and strategic initiatives instead of supporting infrastructure and implementing upgrades.

Seamless and Continuous Innovation

Salesforce Commerce Cloud eliminates the barriers to innovation that are common with legacy commerce solutions, empowering you to keep pace with today’s dynamic market and evolving customer needs. The app is seamlessly upgraded up to eight times a year, delivering new features and enhancements without disrupting your day-to-day operations. Its open architecture enables you to build your own unique capabilities without compromising the cloud upgrade path. The vendor makes it easy for you to connect to your choice of third-party technologies through pre-built integrations that are resistant to breakage when upgrades occur.

Supportive Community

Working with Salesforce Commerce Cloud you become part of a large, vibrant community that functions as a source of fresh ideas and insights. Due to the fact that this app is built on multi-tenant cloud architecture, all users run it on a single code base using the same version of the software. This makes it easy to share innovation and ideas across the vibrant user community. You also benefit from the intelligence harnessed by the cloud. Because every customer’s shopper interactions run through the Commerce Cloud, the vendor continuously builds a rich behavioral data set that can be used in aggregate as a benchmarking tool to drive continuous improvement. Your ability to tap into the knowledge and experience of this collaborative community creates a powerful network effect to drive your own innovation.

Shared Revenue Model

The Salesforce Commerce Cloud business model is based on shared success, which means the vendor is fully vested in helping you grow and ensuring you succeed. They offer insights based on data and results pulled from across their entire user set, and their Customer Success Management and Optimization & Growth teams are at your service to provide the advice and support you need to succeed.

Salesforce Commerce Cloud empowers you to create seamless e-commerce experiences that inspire and convert today's connected shoppers. With cloud-based e-commerce software, you can go to market faster and smarter, delivering personalized customer experiences across mobile, digital, and social platforms.

If you have any additional questions about Salesforce Commerce Cloud vs Oracle Commerce Cloud, contact us to chat with one of our experts.